Privacy Policy
Purpose: Explains how you collect and protect customer data.
At Stuttgart Parts Centre Sdn Bhd (Reg. No: 0285235H / 199301030496), your privacy is our priority. This policy explains our practices regarding the collection, use, and protection of your personal data, ensuring full compliance with the Malaysian Personal Data Protection Act 2010 (PDPA).
Information We Collect
We may collect the following information:
- Contact Details: Name, address, phone number, and email.
- Transaction Data: Details about payments and the products you have purchased from us.
- Technical Data: IP address, browser type, and usage patterns on our website.
How We Use Your Data
- Contact Details: Name, address, phone number, and email.
- Transaction Data: Details about payments and the products you have purchased from us.
- Technical Data: IP address, browser type, and usage patterns on our website.
Data Security
We implement industry-standard security measures to prevent unauthorized access, disclosure, or alteration of your personal data.
Terms & Conditions
Purpose: The legal "ground rules" for using your website and buying your parts.
General Terms
By accessing this website, you agree to be bound by these Terms & Conditions. Stuttgart Parts Centre Sdn Bhd reserves the right to change these terms at any time without prior notice.
Product Information & Pricing
- We strive to ensure all descriptions and prices are accurate; however, errors may occur.
- In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price.
- Compatibility: It is the customer's responsibility to ensure the automotive parts ordered are compatible with their specific vehicle model.
Limitation of Liability
Stuttgart Parts Centre Sdn Bhd shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
Shipping & Returns Policy
Purpose: Manages customer expectations regarding delivery and faulty parts.
Shipping
- Processing Time: Orders are typically processed within 1–3 business days.
- Delivery Partners: We use reputable local couriers to ensure your parts arrive safely.
- Shipping Fees: Calculated at checkout based on weight and destination.
Returns & Exchanges
- Eligibility: Parts must be returned within 14 days of receipt in their original, unopened packaging.
- Installed Parts: For safety and quality reasons, parts that have been installed, used, or modified are not eligible for return unless found to be defective.
- Restocking Fee: A restocking fee of 10% may apply to certain returned items.
